New 999 Service Launched for British Sign Language Users

Dear Watch Member,

British Sign Language (BSL) users can now communicate more easily with the emergency services following the launch of a new service this month.

999BSL is a free-to-use video relay service that can be accessed online or downloaded as an app. In an emergency, people who are deaf or hard of hearing can use 999BSL to connect with a BSL interpreter. The interpreter will then call 999 using a landline to relay the conversation to the emergency services operator.

To use the service:
• Open the 999 BSL app or website
• Press the red button to video call
• Communicate with the BSL interpreter

The Rt Hon Kit Malthouse MP, Minister for Crime and Policing, said: “Calling 999 can literally be a matter of life and death, and everyone should have confidence that their local police force will be at the end of the phone, ready to jump to their aid.

Increasing accessibility of the 999 service to all members of the public is vital and will help to ensure our streets are safer for everyone.”

For more information visit the 999BSL website.

If you need to reply regarding this message, tap on this email address: [email protected]

Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]