Message from Harrow Council
Dear customer
The Coronavirus (COVID-19) emergency is creating unprecedented challenges for the services that we provide and is having a major impact on our staffing levels. We have therefore had to take the decision to postpone the start of your 2020/21 Garden Waste Service.
This will allow us to use our resources more effectively to ensure your food waste, general and recycling bins are collected during these challenging times. We will of course inform you if there are any disruptions to these collections, and our website is also regularly updated with service updates and closures.
We understand that you will be disappointed but hope you will understand the impact COVID-19 is having on our services across the council. Please be aware that our CA site is also closed until further notice. If you have Garden Waste that needs collecting here is what you should do:
- Grass cuttings – It’s better to cut the lawn and not collect the grass – just leave on the garden. If you collect the grass, don’t put in your garden waste bin, as it will rot and smell.
- Leaves and branches – It’s better to cut or shred these, and keep for later disposal. Shredded or cut waste will compost quicker.
A full list of FAQs is published on our website. Any refunds due as a result of the delay will be finalised once the start date is confirmed, and it will be paid to you automatically.
We apologise for the inconvenience this will cause but please be assured we will start the collection of garden waste as soon as it is operationally possible to do so – and you will be notified when the service starts again.
Please do not call us to discuss this issue – we are operating with a reduced number of staff and are focusing our resources on those vulnerable Harrow residents who need our help most.
Please continue to follow all government advice to protect yourself and others. Please stay safe and take all necessary precautions.
Michael Butler
Director of Environmental Services